Question:

“As the champion of HCSS Products, what can I do during these times?“

HCSS Senior Implementer says:

Construction companies are in a strange scenario – Office personnel are trying to practice social distancing, while field crews are still necessary on job sites to operate “as normal.”

Do you remember that routine you had when everything was done at the office?

Yep, throw that away.

You need to come up with another process, and unfortunately very few have any experience with this. Some employees just can’t do what they normally would have done in the past, and some of our daily processes that involved a physical presence may be inefficient. So how do we combat this? Do we just tell our people to sit and wait for life to return to normal? We have to consider, for now, that this is the new normal.

If you can work remotely, and maintain the same business processes, that is great! If you need any assistance for best practices of working remotely, HCSS can help. Over the past decade, we have been through a few disastrous weather events that have prepared us to make quick changes, and adapt our business to a geographically scattered personnel. Send your HCSS contact an e-mail, or call our technical support if you need any help 800-444-3196.

For those companies that may have employees with “idle hands”, this is the perfect time to think about improvement. Don’t turn on CNN or FOX News. Turn on the HCSS ACADEMY!!! The HCSS Academy has many videos that can help your team learn new tricks, shortcuts, and features in the system that you could put into place right now. Not only will this fill any downtime for employees, but it will increase their value in their field of expertise.

What else?

Are you on the latest versions of HCSS software? Check the HCSS Community for the latest releases and to find out what has been updated. We design new features to make your business stronger, and more efficient. Take advantage of them. This may be the perfect time to get updated. Also, the HCSS Community is a great place to talk with other HCSS users about features and how they use the products.

The HCSS Professional Services Team is here to help you.

We have our team in place to help you implement any new features, and to help you reach your goals. If you need remote training, we are ready, and fully capable to successfully deliver online training. We have a video conferencing solution that will allow everyone on the session to be seen and heard.

If you own multiple products, are you using the fullest integration of the products?

• Cost History: Estimate with confidence using live costs from HeavyJob to HeavyBid 
• Maintenance Requests: Send an immediate request from HCSS Field to the shop
• Needs Requests: Send your crew needs from HeavyBid to HCSS Dispatcher, or daily Needs Requests from HCSS mobile to HCSS Dispatcher
• Import Crew: Import your scheduled crew from HCSS Dispatcher directly into the time card, no more searching for employees and equipment
• Equipment Inspections: Any issues reported on an Equipment Inspection are sent directly to the shop from HCSS Safety to Equipment360.

What are you missing out on?? I can pretty much guarantee there is something that can be improved. Call us to chat about it. We can help.

If you need any help with either of these, HCSS Technical Support is there 24/7 at 800 444-3196 to assist you and offer guidance. So relax, keep your head in the game, and we’ll all get through this.