Success Team

Cesar is a graduate of North American University, and has a degree in Computer Science. He grew up in New Jersey, and became a Texan because Texas is better. He has provided front line support for all HCSS products for the past 3 years, and is committed to efficient and thorough customer service.

I was born in a town called Paisley in Scotland and moved to Adelaide, Australia with my family when I was ten years old. I graduated from Flinders University with a degree in Education. I’ve worked as an Autism Intervention teacher, a senior youth worker, and a project manager for the department for child protection. I consider myself to be a fun loving, friendly person who loves to socialize. I enjoy all sports particularly soccer and golf.

Danielle is a transplant to Texas from Pennsylvania, where she had specialized in Customer Success for an environmental and safety software company. Her expertise lies in her ability to manage multiple tasks well, and dissect issues at the core to find the right solution.  

Lars brings to the team a wealth of knowledge of our products and services, especially with our Fleet products.  He also has one of the best attitudes and dispositions when it comes to working with our customers and putting himself in their shoes. He is one of the most interesting people to learn more about - for example, he is a Navy Veteran that travelled the world, and operated nuclear reactors. 

I am a rare breed of native Houstonian. I am married with 2 children. I have worked in the technical arena for over 20 years providing the highest level of support to internal and external clients. I am very excited to be a part of the HCSS family where I can utilize my vast experience to assist our clients to be successful. I enjoy playing golf, bowling and traveling with my family.

Veronica is from El Salvador, and enjoys travelling the world, as she has done since a toddler. She believes that being transparent and thorough with customers is the best relationship to build upon.  Her expertise relies on almost a decade of implementing various software products, and is familiar with developing processes with customers that will last.  

I have a history of getting into expensive hobbies that turn into obsessions. A few have been hot rodding old cars, playing guitar/drums, breeding parakeets & cockatiels, robotics, and most recently running. I am currently training for my first ultra, a 50k.

I was born and raised in Mexico, where I studied at Tec de Monterrey and majored in International Relations. I manage a referral program for Latin America and am a stock trader. I enjoy museums, eating Blue Bell ice cream, and taking evening strolls with my beagle. 

I was born and raised in Houston, TX, and attended college at Grambling State University in Louisiana.  I am very family and friend-oriented, and love spending time socially with a variety of activities involving parks, basketball games, and movies. I strive to establish myself as a highly reliable Desktop Support Engineer.

Thomas is a native Houstonian, photographer, metalworker, and frequently practies yoga and mixed martial arts. In his 6 years with HCSS, he has worked in support, and pioneered our HCSS Cloud Support, and implementation.  He is the Team Lead of the Customer Success Team, and is making an impact on the way we are being proactive with providing service to our customers.