HCSS Support has a long-standing tradition of being available when you need us, from the 80s when we were answering calls from estimators in the middle of the night. When you’re working, we are here to answer your call. It’s in our DNA.
Support Leadership
I was born in Bosnia, grew up in Munich, Germany, and moved to Houston in 1999. I graduated from the University of Houston with a degree in Management Information Systems, and a minor in German language. My passion is my soccer team, FC Bayern Munich, and I make it a priority to travel to Europe every few years to see some matches live. In my past, I’ve worked as a Geek Squad Supervisor and as an IT Consultant for a Houston-based company. My certifications include: MCSE, CCNA, A+, Network +, KCS Principles
I was born and raised here in Texas where I started my career in IT for a large chemical company. After coming to HCSS, I quickly realized that I found my home. I love the support department and everyone I work with. I currently live in Southwest Houston with my wife, Megan, and in my free time I enjoy woodworking, bowling, golf, playing games with friends, and Houston Astros Baseball.
Big dreams, good music, and expensive tastes. I love to travel, I am dedicated to aesthetic bodybuilding and consistent cardio gains. My favorite color is dark purple, not to be confused with indigo
I was born and raised in Houston, TX and am a die hard Houston Sports fan. I attended St. Thomas High School and The University of St. Thomas where I received my Bachelors Degree in Psychology. After practicing AD/HD and Substance Abuse Counseling, I moved into the luxury car business for a few years before joining HCSS. I am happily married to a beautiful bride and enjoy playing competitive soccer. Touring craft breweries and wineries across Texas and trying new foods are personal hobbies of mine.
I am from Tomball in Houston,Texas, and I enjoy building computers, playing videos games, and spending time with my family. I am a retired professional junior high basketball player; ask around and I’ll sign my autograph.
I am a Houston native and studied Physics at The University of Texas at Austin. I'm a lifelong techie and enjoy everything from high-end gaming PCs and self-hosting media servers to Android and Windows development. I currently live in West Houston with my wife Maria and our son Ryan
I was born in Houston, TX and studied Psychology and Biology at the University of Houston. It was also at that time that I found my true passion for work in technology and began a career in IT. Moving from the field, as a Double Agent with the Geek Squad, to the office, as a Windows System Admin for a construction company, I confirmed that working with technology was my true calling. I now live in northwest Houston with my amazing wife Nicole and three children Cameron, Greta, and Samuel.
My name is Joseph. I grew up in Kansas. Yes, Dorothy, yellow brick road….all that. I spent a few years up in Canada studying audio engineering, and traveled through Asia teaching English before coming back to the states. I now live in Richmond, TX with my daughter, and two crazy dogs. I like martial arts, watching westerns, and playing guitar.
William was born and raised in Houston, and is a proud alumnus of the University of Houston. He is a collector of shoes, and enjoys golfing and biking when 6ft of proper social distancing will allow for it. He has experience on both the support and development side of HCSS, and he currently supervises the Operations team for Business Solutions.
Technical Support Team
Howdy! I am from Richmond, Texas.
I have a passion for technology and cars. My 2003 Honda is my bae.
Fun fact about myself, I am the biggest fan of The Office in our office.
I was born and raised in Houston, Texas and graduated from the University of Houston with a BS in Computer Information Systems. I have a big family and love spending time with them grilling. I have a passion for technology and like to build computers and tinker. I’m a big hometown sports fan and support all my local teams. I also like to spend my free time gaming on my PC, traveling to local cities to find good eating spots, and watching scary movies.
Samantha has a strong background in Apple products, where she was a mentor and specialist in Mexico City. She speaks fluent Spanish, and is a connoisseur of foreign foods. She is passionate about helping people and volunteering where there is a need.
I have over a decade of experience providing technical support with Apple and Samsung. I was born and raised in Houston, and graduated from the University of Houston. I enjoy traveling, exploring new places, soccer, and spending time with friends and family
I was born in Dallas, raised up in a small town in South Texas, and moved to Houston about 10 years ago. I have many passions and interests including music, classic comedy movies, endless family time, and lighting the pit for some good ol' Texas BBQ. I've been working with tech and people my entire career, and absolutely love it. Joining the family here at HCSS has been one of the best decisions I've made.
I have worked in customer service in various industries like logistics and retail. I am a graduate from Texas Tech University, and has been a long time Texas-resident with my wife and two kids. On the weekends, you can find me barbecuing, gaming, or enjoying a round of golf.
I am a lover of video games, exercise, and chocolate chip cookies. I enjoy the little things life has to offer, but I also enjoy speculation about the big picture of life. God > Family > Friends > Video Games >Gambling.
My professional background is in geologic and geo-technical services. I swam competitively at Centenary College of Louisiana and earned my MBA from the University of Houston - Downtown. I grew up in Houston and in my free time I enjoy fishing, video games, camping, working out, golfing, sports, competition, and everything outdoors.
I was born in Houston and now live in Sugar Land, TX with my beautiful wife Arden. I enjoy binge-worthy shows, and can’t re-watch movies I’ve already seen. I spend a lot of time working out and eating great food. The two can sometimes conflict but I strive to find balance. PC Gaming is one of my favorite things to do to unwind after a long day. Its an obsession of mine to stay clean, organized, and always be productive.
My name is Dhruve, or Drew for short. I am a proud University of Houston Cougar, and an avid gamer. I am a big sports fan (Texans, Rockets, HUGE Lebron James fan), a fitness junkie, and a tech geek all in one. I enjoy going out with friends just as much as I enjoy being cozied up in my apartment watching shows or playing games. Outside of tech, I am an online coach for individuals who want to transform their bodies (whether that means getting rid of fat or building muscle). I am also a social butterfly. It's nice to meet you!
I was born and raised in Houston Texas and graduated from the University of Houston in 2010 with a degree in economics. I started working for Apple retail, and discovered that I had a passion for technology. In my free time I enjoy spending time with my lady and our two dogs and playing pc and virtual reality games.
Born and raised in Houston, most of my work experience is derived from Best Buy and Apple. I come from a big family with 5 sisters, and I am the only boy. I love sports, running and I am often training to run a marathon. Most of my free time I spend with my three-year-old English Bulldog named Rocky.
I was born in Dubai, and moved to the United States at the age of 7. I've lived in Houston for the majority of my life and graduated from the University of Houston with a BA in MIS. I enjoy staying current with technology trends, gaming (specifically the Nintendo Switch), and spending my free time skimboarding and travelling. I am excited to be a part of the HCSS family!
Prior to my employment at HCSS, you could find me putting my Entomology background to work hunting down anything with an exoskeleton around Houston. In my spare time, I've been taking on a programming degree from Lone Star College. I like to relax with rock climbing, tabletop Warhammer 40k, and playing the game of the month with my friends on Discord.
I was born and raised in Monroe, Louisiana. After high school I went on to receive my B.S. in Computer Information Systems at Grambling State University. Some of my hobbies include gaming, basketball, fishing, flying my drone, and reading different threads on Reddit.
I was born in Baytown, TX, and was raised in Houston. I enjoy soccer, concerts, and comedy shows. I'm a father of two boys and love spending time with them and watching them grow.
I am a Vietnamese American, born and raised in Lake Jackson, Texas. I graduated from Texas A&M in 2012, and afterwards moved to Doha, Qatar where I taught at Texas A&M’s branch campus. I moved to Houston in 2014 and spent the past 5 years teaching high school chemistry at YES Prep Public Schools. My hobbies include surfing, making my cat dance to rap music, and being scared of spiders.
I have been in Houston a little over 10 years but originally grew up in Port-Harcourt, Nigeria. I am a drone hobbyist and love photography. I enjoy spending time with friends and family. I love to read about new technology and how it is changing our world.
I am a graduate from the University of Houston with a degree in Human Nutrition and Foods. I made a shift to the technical field after working for Apple for two years. Outside of work, I enjoy reading, watching TV shows/movies, and I am also a sports fanatic obsessed with shoes.
I'm originally from Pittsburgh, PA, and moved to Houston 13 years ago. For the last 14 years, I've worked in technical support and quality assurance at Apple. I love spending time with my dog, skiing, and anything related to technology
Business Solutions Team
I was born in India, but moved from there to Dubai — to New York — to Sugar Land. I’ve been in Texas since 2001. I’m an extroverted introvert and a nerd at heart. In no particular order, I enjoy talking about tech, food, coffee, and craft beverages. I also enjoy music, design, art, and animals.
I am from a small town in Central Texas, and have a background in phone and chat technical support. I enjoy PC gaming, fishing (fresh and salf), collecting baseball memorabilia, and shooting.
Hi, my name is T.D. Durham. I was born and raised in Houston, Texas – a true Houstonian at heart. I enjoy following Houston sports teams, playing pickup basketball, and gaming. Fun fact: I used to be a 9th grade English teacher!
My greatest passions in life are food, music, and nature. I love trying new and exciting food from different cultures. Many of my weekends I can be found at music festivals or concerts. The energy of a crowd of likeminded people who are there to share their love for artist is a great experience. I also find great value in disconnecting from technology and society and taking in the beauty of the wilderness. I enjoy hiking and camping and hope to eventually attempt a thru-hike of the AT or PCT.
I grew up in Knoxville, TN and attended the University of Tennessee. I enjoy watching and playing sports, watching TV and movies, and spending time outdoors.
I love soccer, and my favorite team in the Premier League is Chelsea. I am a Computer Science major, and I have a Masterâs degree in Business Administration (MBA). I am presently studying for a second Masters in Cyber Security at Western Governors University, Texas.
I was born and raised in Malawi and moved to Houston in 2011. My first love is futbol and also love anything tech. I am a Technical Support Analyst at HCSS by day, and explorer of the world, also by day. I also enjoy making music and dancing, and I’m really good at one of those things.
I am a Houston native from the Cypress Area and have lived here all my life. My passions include PC gaming, cars, basketball, and building computers. I’ve only been outside the state of Texas for a grand total of 1 week of my life, so you could say I love Texas.
I was born in Katy, TX and I have no plans on leaving this great state any time soon. I enjoy playing video games, long-boarding, hiking, camping, short walks on the beach, and attending random events and concerts all around Houston.
I was born in Galveston. I am a beekeeper, mazer, and programmer, and I love all the Houston sports teams.
I was born in Austin, but I have lived in Houston for most of my life. I graduated from Sam Houston State University with a degree in Political Science. During my free time, I enjoy cooking, playing video games, reading, and watching sports of all types.
I have held various positions at Apple where I worked for over 6 years.I have a love for helping others, mentoring, and advancing my knowledge in different areas of interest (currently pursuing certifications).
Worked with Apple and Geek Squad for 9 years, loves photography, computers, video games, and gardening. One day I will have a small army of Corgis, or Wiggle butts as they are known.
I am a Texas A&M graduate and earned my degree in Management Information Systems. I love to play video games, working out, and spending time with my friends and family. I am also a die-hard Houston Rockets fan!
Born in raised in Texas, I got my degree in Bioinformatics from the University of St. Thomas. I have only ever lived in Houston and Pittsburgh, but I enjoy traveling and exploring different cultures. I'm always looking for new dining spots in Houston to try out, and I'm always seeking to teach myself new things.
I originally studied Biology to pursue a career in medicine, but realized that my true passion is in technology. I’m married to an amazing woman, and have a beautiful daughter and son (Zia and Zen, respectively) with whom I enjoy spending my free time. Together we enjoy visiting our family ranch in Hockley, gardening, and I also practice carpentry and playing guitar.
