HCSS Support has a long-standing tradition of being available whenever you need us. Mike Rydin, HCSS Founder, started this tradition in his garage, with a cell phone, to provide support for estimators that needed to talk to someone in the middle of the night. When you need help, we will always be here to answer your call, and guide you in the right direction. It’s in our DNA.
December Support Cases by Origin

3400 Phone Cases

437 Chat Cases

510 Email Cases
Technical Support Team
I’m originally from Troy, Michigan, which is near Detroit. I graduated from Michigan State University, and later earned teaching credentials from Madonna University in Livonia. In 2002, I left Michigan and took a job as a high school Social Studies teacher in Waller, Texas, where I worked until I started at HCSS in July of 2007. My wife (Jenna) and I have four sons: Aiden, Anson, Aaron, and Adler. My hobbies include playing the piano as well as a variety of sports, including basketball and baseball.
My name is Adebayo Adeyeba, and I go by Bayo. I was born in Lagos, Nigeria and moved to the Houston area when I was seven years old and currently live in Sugar Land, Texas. I graduated from The University of Texas with a degree in mechanical engineering. Rather than go into oil and gas, I decided a career in technical services would be a much better fit for me, and I am very happy to be at HCSS. I enjoy competition and partaking in flag football, basketball, and kickball.
I am from Tomball in Houston,Texas, and I enjoy building computers, playing videos games, and spending time with my family. I am a retired professional junior high basketball player; ask around and I’ll sign my autograph.
Born in Saudi Arabia but living in Houston since I was 6 months old, I feel I am a true Houstonian. My passions are finding great places to eat in this diverse city, loving my corgi with all my heart, and working at HCSS with my friends and family. A fun fact about me is that I travel for Korean pop concerts to see my favorite groups- I’ve been to Los Angeles, New York City, Atlanta, Chicago all for kpop concerts. Additionally, I enjoy learning about serial killers and the psychology behind their actions.
I am from a small town in Central Texas, and have a background in phone and chat technical support. I enjoy PC gaming, fishing (fresh and salf), collecting baseball memorabilia, and shooting.
Originally from Nacogdoches, the oldest town in Texas, I now live in Houston with my wife and 4 beautiful cats. I enjoy going to trivia nights, and showing off my random knowledge. I also love to ride my bicycle, and explore the trails all over Houston. It is not surprising that my college mascot is a Lumberjack, and it’s okay.
I am a Houston native, and graduate from the University of Houston. In my spare time I enjoy exploring Houston’s food scene, and e-sports events. I interned at HCSS in Quality Assurance, and found my permanent home in Fleet Support.
I was born in Texas and raised in the Houston area my whole life. I am an avid gamer and one of my hobbies includes designing and programming games. I enjoy drawing, reading comics, watching anime, and am very interested in the Japanese culture. I am currently learning Japanese and hope to be fluent enough to hold daily conversation. I have fun riding my bike either around town or mountain biking in Austin.
I graduated from the University of Houston with a BBA in Management Information Systems. I love to cook and spend time outdoors. My hobbies include cheesy psychological thrillers, and binge -watching Netflix shows.
I was born in India, but moved from there to Dubai — to New York — to Sugar Land. I’ve been in Texas since 2001. I’m an extroverted introvert and a nerd at heart. In no particular order, I enjoy talking about tech, food, coffee, and craft beverages. I also enjoy music, design, art, and animals.
Hello. Bonjour. Guten Tag. My name is Bianca Salinas. I am an aspiring polyglot and tech enthusiast. I am from Houston, Texas, but have completed my undergraduate and graduate studies in France. Paris and Poitiers are like my second home. I enjoy traveling, playing video games, and getting lost in the bookstore. I look forward to working with you!
I love soccer, and my favorite team in the Premier League is Chelsea. I am a Computer Science major, and I have a Masterâs degree in Business Administration (MBA). I am presently studying for a second Masters in Cyber Security at Western Governors University, Texas.
Hi! My name is Bryan and I was born and raised in Alief, Houston, TX. I’m a proud graduate from the University of Houston with a Mathematics degree. My hobbies include coding, traveling, working out, laughing, learning, and watching anime. Some additional hobbies that might join the list: nurturing household plants and espresso making.
I was born in Houston and now live in Sugar Land, TX with my beautiful wife Arden. I enjoy binge-worthy shows, and can’t re-watch movies I’ve already seen. I spend a lot of time working out and eating great food. The two can sometimes conflict but I strive to find balance. PC Gaming is one of my favorite things to do to unwind after a long day. Its an obsession of mine to stay clean, organized, and always be productive.
I was born in a town called Paisley in Scotland and moved to Adelaide, Australia with my family when I was ten years old. I graduated from Flinders University with a degree in Education. I’ve worked as an Autism Intervention teacher, a senior youth worker, and a project manager for the department for child protection. I consider myself to be a fun loving, friendly person who loves to socialize. I enjoy all sports particularly soccer and golf.
I was born in Dallas, raised up in a small town in South Texas, and moved to Houston about 10 years ago. I have many passions and interests including music, classic comedy movies, endless family time, and lighting the pit for some good ol' Texas BBQ. I've been working with tech and people my entire career, and absolutely love it. Joining the family here at HCSS has been one of the best decisions I've made.
I graduated from the University of Houston with a degree in Management Information Systems. I was born in New Jersey and I have been living in Houston since 2008. In my free time, I enjoy watching movies, playing sports, and learning piano
My name is Dat Ly and I am a technical support analyst. I love to watch MMA, travel, and eat. I am also a big fan of anime.
Hi there! My name is Fayeq Haque, and I’m a graduate from the University of Houston! I’m originally born in Pakistan, but moved to America at young age! I’ve lived all around the US, but Houston is definitely home. I’m really passionate about music and traveling. If you can’t find me at home, you can bet I’m at a concert with friends because I love discovering new music! I love stories and that’s what motivates me to meet new people and hear their stories.
I am a Houston native from the Cypress Area and have lived here all my life. My passions include PC gaming, cars, basketball, and building computers. I’ve only been outside the state of Texas for a grand total of 1 week of my life, so you could say I love Texas.
I was born and raised in Houston Texas and graduated from the University of Houston in 2010 with a degree in economics. I started working for Apple retail, and discovered that I had a passion for technology. In my free time I enjoy spending time with my lady and our two dogs and playing pc and virtual reality games.
Born and raised in Houston, TX. I graduated from Texas A&M University with a B.S. in Economics. I originally started with the goal of pursuing a career in finance. I’ve always been drawn towards technology and its applications to helping others succeed. In my free time, I enjoy traveling, trying new food/drink places, cooking, gaming, and cheering on the Aggies and Astros.
I am originally from Oklahoma. I come from a musical background and would say that music and technology are my two main passions (outside of family of course). I got married last year and my wife, Blair, and I are loving Houston so far! We have two cats and a very social puppy named Nugget.
I was born in Katy, TX and I have no plans on leaving this great state any time soon. I enjoy playing video games, long-boarding, hiking, camping, short walks on the beach, and attending random events and concerts all around Houston.
My name is John, but I prefer to go by J.J. I grew up in Rosenberg Tx. and currently live there with my wife, our two children and our crazy French Bulldog. I love a good movie, hanging out with our neighbors, and family time.
I was born in Dubai, and moved to the United States at the age of 7. I've lived in Houston for the majority of my life and graduated from the University of Houston with a BA in MIS. I enjoy staying current with technology trends, gaming (specifically the Nintendo Switch), and spending my free time skimboarding and travelling. I am excited to be a part of the HCSS family!
I am a Texas A&M grad and Dallas native. I enjoy travelling domestically and internationally at least once a year. I am a fanatic when it comes to Dallas Cowboys, Dallas Mavericks, and Texas A&M sports. The rest of the time I spend hanging out with my good family and friends.
I was born and raised in Monroe, Louisiana. After high school I went on to receive my B.S. in Computer Information Systems at Grambling State University. Some of my hobbies include gaming, basketball, fishing, flying my drone, and reading different threads on Reddit.
I am a proud husband and father of two energetic boys. I was born in the Philippines but grew up in New Jersey. I find joy in watching documentaries on food and travel in Asia. I also recently started collecting sneakers. In my free time, I play around with my turntables, enjoy DJing soirees, and watch people have a great time. Fun fact, one of my favorite cheap burgers is the Rodeo Cheeseburger from Burger King.
I was born in Galveston. I am a beekeeper, mazer, and programmer, and I love all the Houston sports teams.
I grew up in Buffalo, NY and moved to Houston about 10 years ago. I graduated from the University of Houston in Fall 2019 with a double major in Finance and Management Information Systems. You can find me hiking, discovering new ways to express creativity (paint, drawing, pottery, etc.), and exploring new local eateries/ sights in my free time.
I am a Vietnamese American, born and raised in Lake Jackson, Texas. I graduated from Texas A&M in 2012, and afterwards moved to Doha, Qatar where I taught at Texas A&M’s branch campus. I moved to Houston in 2014 and spent the past 5 years teaching high school chemistry at YES Prep Public Schools. My hobbies include surfing, making my cat dance to rap music, and being scared of spiders.
Howdy! I am from Richmond, Texas.
I have a passion for technology and cars. My 2003 Honda is my bae.
Fun fact about myself, I am the biggest fan of The Office in our office.
I was born in Brooklyn, New York, and came down to Houston when I was 11. I gained my passion for technology when I installed my first Windows XP OS at age 9. I started off working at a computer store, then moved into retail services for Geek Squad as an Advanced Repair Agent. I love to workout twice a day and play video games. Favorite franchises are Star Wars, The Office, Parks and Rec, and Dragon Ball.
Hi, I’m Nim from Houston, TX. I’m a big fan of card and board games- both playing them and making them. A fun fact is that I spent some of my school years overseas and keep in touch with friends and acquaintances around the world!
I am a rare breed of native Houstonian. I am married with 2 children. I have worked in the technical arena for over 20 years providing the highest level of support to internal and external clients. I am very excited to be a part of the HCSS family where I can utilize my vast experience to assist our clients to be successful. I enjoy playing golf, bowling and traveling with my family.
I was born in Austin, but I have lived in Houston for most of my life. I graduated from Sam Houston State University with a degree in Political Science. During my free time, I enjoy cooking, playing video games, reading, and watching sports of all types.
Samantha has a strong background in Apple products, where she was a mentor and specialist in Mexico City. She speaks fluent Spanish, and is a connoisseur of foreign foods. She is passionate about helping people and volunteering where there is a need.
I was born and raised in Houston, Texas and graduated from the University of Houston with a BS in Computer Information Systems. I have a big family and love spending time with them grilling. I have a passion for technology and like to build computers and tinker. I’m a big hometown sports fan and support all my local teams. I also like to spend my free time gaming on my PC, traveling to local cities to find good eating spots, and watching scary movies.
Hi, my name is T.D. Durham. I was born and raised in Houston, Texas – a true Houstonian at heart. I enjoy following Houston sports teams, playing pickup basketball, and gaming. Fun fact: I used to be a 9th grade English teacher!
I was born and raised in Houston. I went to University of Houston Victoria to pursue my degree in Finance. I love all Houston sports but most of all the Houston Rockets. I am very passionate about technology and traveling the world. Quick fun fact is that I have been to 22 countries and i spent one month in the mountains of china to train with monks.
Business Solutions Team
Born and raised in Sanger, TX. Moved to Missouri City, TX in 2012. I have bachelors in business administration from Northwood University. My beautiful wife and I welcomed our first child (Elaine) in 2016. I enjoy going 4-wheeling, movies, and spending time with my family.
William was born and raised in Houston, and is a proud alumnus of the University of Houston. He is a collector of shoes, and enjoys golfing and biking when 6ft of proper social distancing will allow for it. He has experience on both the support and development side of HCSS, and he currently supervises the Operations team for Business Solutions.
I have lived in Houston most of my life. I enjoy strategy and video games, debating (in good fun), wilderness camping, hunting, and fishing (and Oxford commas). I am also an avid musician, playing several instruments with a main focus on modern church worship music. I studied theology in college and love to pursue answers to tough questions. I have been married for nine years to Kiki, and have a beautiful three year old daughter.
My greatest passions in life are food, music, and nature. I love trying new and exciting food from different cultures. Many of my weekends I can be found at music festivals or concerts. The energy of a crowd of likeminded people who are there to share their love for artist is a great experience. I also find great value in disconnecting from technology and society and taking in the beauty of the wilderness. I enjoy hiking and camping and hope to eventually attempt a thru-hike of the AT or PCT.
I grew up in Knoxville, TN and attended the University of Tennessee. I enjoy watching and playing sports, watching TV and movies, and spending time outdoors.
I was born in California, but grew up in a small Texas town. I went to school in College Station until I moved to Houston. I like to play golf, ping pong, video games, and snowboard when I get a chance to visit the mountains.
I am a native Houstonian, and a recent graduate of HCC with a degree in Computer Information Systems. I have written custom scripts to support the energy traders. I spend my free time playing video games, hiking with my dog, or working in the garage on whatever project that has currently grabbed my attention, plus much more.
I was born and raised in Houston, TX, and have no intention of moving elsewhere. I enjoy gaming, exercising, speding time with friends and family and building computers. I have an Associates Degree from Houston Community College in Computer Network Systems and Telecommunications. I enjoy helping people solve complex problems.
I was born and raised in Malawi and moved to Houston in 2011. My first love is futbol and also love anything tech. I am a Technical Support Analyst at HCSS by day, and explorer of the world, also by day. I also enjoy making music and dancing, and I’m really good at one of those things.
Born and raised in Houston, TX. I have a passion for technology and love to always get my hands on new tech. I love building PCs and also enjoy PC gaming. I have a beautiful wife, 2 year old daughter and a beagle that I love to spend my weekends with. I am very family oriented and enjoy spending my spare time with them.
I graduated from the University of Houston with a degree in Computer Information Systems, with a background in services and desktop support. In my free time I enjoy weightlifting.
I am a native of Sugar Land. I played baseball and football in high school, and graduated from Texas A&M. In my free time, I enjoy working out, watching sports, and wakeboarding. My favorite sports teams include the Texas A&M Aggies, Astros, Texans, and Rockets.
I originally studied Biology to pursue a career in medicine, but realized that my true passion is in technology. I’m married to an amazing woman, and have a beautiful daughter and son (Zia and Zen, respectively) with whom I enjoy spending my free time. Together we enjoy visiting our family ranch in Hockley, gardening, and I also practice carpentry and playing guitar.
Support Leadership
I was born in Bosnia, grew up in Munich, Germany, and moved to Houston in 1999. I graduated from the University of Houston with a degree in Management Information Systems, and a minor in German language. My passion is my soccer team, FC Bayern Munich, and I make it a priority to travel to Europe every few years to see some matches live. In my past, I’ve worked as a Geek Squad Supervisor and as an IT Consultant for a Houston-based company. My certifications include: MCSE, CCNA, A+, Network +, KCS Principles
I was born and raised here in Texas where I started my career in IT for a large chemical company. After coming to HCSS, I quickly realized that I found my home. I love the support department and everyone I work with. I currently live in Southwest Houston with my wife, Megan, and in my free time I enjoy woodworking, bowling, golf, playing games with friends, and Houston Astros Baseball.
Big dreams, good music, and expensive tastes. I love to travel, I am dedicated to aesthetic bodybuilding and consistent cardio gains. My favorite color is dark purple, not to be confused with indigo
I was born and raised in Houston, TX and am a die hard Houston Sports fan. I attended St. Thomas High School and The University of St. Thomas where I received my Bachelors Degree in Psychology. After practicing AD/HD and Substance Abuse Counseling, I moved into the luxury car business for a few years before joining HCSS. I am happily married to a beautiful bride and enjoy playing competitive soccer. Touring craft breweries and wineries across Texas and trying new foods are personal hobbies of mine.
I am a Houston native and University of Texas graduate who enjoys football, playing guitar, and dog rescuing. I have a miniature Cocker-Spaniel named Molly that consumes a lot of my time.
I was born in Houston, TX and studied Psychology and Biology at the University of Houston. It was also at that time that I found my true passion for work in technology and began a career in IT. Moving from the field, as a Double Agent with the Geek Squad, to the office, as a Windows System Admin for a construction company, I confirmed that working with technology was my true calling. I now live in northwest Houston with my amazing wife Nicole and three children Cameron, Greta, and Samuel.
My name is Joseph. I grew up in Kansas. Yes, Dorothy, yellow brick road….all that. I spent a few years up in Canada studying audio engineering, and traveled through Asia teaching English before coming back to the states. I now live in Richmond, TX with my daughter, and two crazy dogs. I like martial arts, watching westerns, and playing guitar.