HCSS has developed metrics to measure every aspect of our support department. We track how many calls are answered, the length of each case from the time the call starts to the time the resolution is communicated, and we even track responses measuring the quality of our service to our customers. We measure these things […]
Service News
Kevin Thomas, Mr. 10,000, is Awarded Support Belt Champion
Studying the human behavior of successful people, Malcolm Gladwell proposes in his book, Outliers, that 10,000 hours of practicing your craft is the magic number for achieving great success. Gladwell adds that his case studies are not singularly dependent on the 10,000 hours alone. The quality of learning, and the unique and extraordinary opportunities seized, […]
Support Belt Champion Awarded to James Martinez, Fleet
Support Belt Champion Awarded to James Martinez, Fleet We have a tradition in Support that involves a substantial, hulk-green leather wrestler’s belt that is awarded to a support analyst when he or she provides an exceptional customer service experience. The belt is passed on to the next tech as new champions arise. From James’ Manager, […]
Until Next Year, UGM 2019
Until Next Year, UGM 2019 "I always get to where I'm going by walking away from where I've been." -Winnie the Pooh As I collect my stack of hotel notepads full of scribbled to-do items and names, and hurriedly shove my worn pile of brightly colored HCSS daily uniforms into my luggage, I can’t help [...]
