HCSS has developed metrics to measure every aspect of our support department. We track how many calls are answered, the length of each case from the time the call starts to the time the resolution is communicated, and we even track responses measuring the quality of our service to our customers. We measure these things […]
HCSS Culture
A Celebration of Diversity at HCSS Brings Us Together
The 2nd Annual Heritage Fest at HCSS was a huge success! This event began as the brainchild of HCSS Developer, Danielle Doty, to lead us into a season of learning more about each other. “Think Middle School Fair meets Potluck meets International Music Festival,” explained Danielle. “It’s a great way for people to express something […]
HCSS Highlight: Ben Tucker, Fleet Implementor
Ben Tucker is one of HCSS’s most prolific trainers in our Professional Services Department. In fact, in 2018, he completed 62 on-site implementations, spent 160 nights away from his Houston home, and flew for over 192 hours with United Airlines as he traversed city skylines from one HCSS User to another. He credits the success […]
