Customer Survey

“As the Managed IT Service Provider for our client, I would like to recognize Technical Support Analyst T.D.Durham as an exemplary individual. His level of service, technical expertise and fast response to a payroll issue was done with outstanding performance. Your products are backed by highly qualified well trained customer oriented employees. Bravo and thanks T.D.!”

-Nick Mazzagatti, Jersey Construction, Inc.

“It is sometimes hard to teach a old dog new tricks your support staff has been very helpful and at times gone above and beyond with me in helping me to learn my new position. When I go over the list of things I am grateful for each day your support staff is near the top of my list.”

-Darrell Eubanks, CMES, Inc.

“James knocked it out of the park on support of this project. Great follow-up then fixed the secondary problems that arose very quickly.  We were expecting this to take several days, and lots of manual entry. James got this done in a few hours!”

-Keith Wood, Shimmick Construction Co., Inc.

“I had to have a crash course in approving and printing daily crew sheets because the two people who handle this task for our company were out. T.D. was AMAZING… and PATIENT!! He was well versed and very knowledgeable about the HCSS program, process, and function. If it wasn’t for him, our payroll wouldn’t have been able to get done this week — Thank you T.D. so very much for all of your help!”

-Elizabeth Downie, Keeler Construction

“Balie was extraordinarily helpful in migrating our database to a different server, and went above and beyond to fill in gaps in the clients’ understanding and made this work when we were not sure it could be done in the moment.”

-Morgan Farnsworth, CMES, Inc.

“As always, HCSS support excels by every metric of which I am aware. It’s one of the primary reasons why I have stayed with HCSS products throughout over twenty years, and with multiple companies. This experience was no exception; my issue was handled promptly, and with the utmost professionalism.”

-Casey McConnell, Roy Anderson Corp.

“I called in and asked for a Tier 2 support for TrueUp into HeavyJob as it relates to HeavyBid cost code set up. Chris was quick to point out he could help, he got my initial question answered and we got off the phone. Chris then found something else and called me back about 15 minutes later. No kidding, it was the best 11 minute phone call I have ever had, he showed me a couple of new things such as alternate cost code and how to export from query for the material sub report… blew my mind! Great job following up, give this guy a candy bar or something!”

-Casey Dillon, Atlas Excavating

“HCSS support is one of the most friendly and knowledgeable groups of support professionals I have ever come across. My support rep, Zach, was incredibly patient and ensured that everything was working for me with our software. Amazing group of technicians!!”

-Ley Hemphill, Allen Butler Construction, Inc.

“We had a complex problem with orphaned equipment records. Alex did a fantastic job working with a special department to accurately diagnose the issue, and think outside the box to find a solution. HCSS customer service is simply beyond compare. Thank you.”

– Jake Anderson, Austin Industries

“Cameron was awesome! Give that man a raise. And a company car if he doesn’t already have one. While we’re at it, let’s throw in a million bucks (after taxes of course) and some sort of exotic pet. I’m thinking a panda or rhinoceros”

-Rory Harrington, Cook Paving & Construction Company

” Austin Palermo is a genius. He knew what the problem was, and how to fix it, within 30 seconds of answering the phone. In a total of 6 minutes and 34 seconds, he fixed the problem on the computer I was calling about, AND gave me the resources to fix the same issue on another computer that other people have been fighting with for months”

-Denver Land”, McLean Contracting